Help & Support
Get help with Wadamo — your helpdesk for Microsoft 365 teams.
Getting Started
How do I sign up?
Go to app.wadamo.com/signup and sign in with your Microsoft 365 account. Your organization is set up automatically — no configuration needed.
How do I add team members?
Anyone with a Microsoft account in your Azure AD tenant can sign in. The first user becomes the tenant admin. Go to Settings to manage roles (admin, agent, customer).
How do I install the Teams app?
Go to Settings → Teams in the Wadamo portal. Download the Teams app package (ZIP file) and upload it via Teams Admin Center or sideload it in Teams → Apps → Manage your apps → Upload a custom app.
Features
Support Widget
Embed a support widget on your website. Go to Settings → Widget to customize colors, generate an API key, and get the embed code. Customers can submit tickets and check status without signing in.
Email Notifications
Wadamo sends email notifications when tickets are created, updated, or commented on. Notification preferences can be managed in Settings.
Notifications landing in Junk / Spam?
Wadamo sends from no-reply@wadamo.com with full SPF, DKIM and DMARC authentication. Because wadamo.com is a new sender, strict Microsoft 365 tenants may quarantine the first few weeks of mail until the domain builds reputation.
Quick fix for Microsoft 365 admins: In security.microsoft.com → Email & collaboration → Policies & rules → Threat policies → Tenant Allow/Block Lists → Domains & addresses, add wadamo.com as an Allow entry (set "Never expire").
For Google Workspace admins: Admin Console → Apps → Google Workspace → Gmail → Spam, phishing, and malware → add wadamo.com to the approved senders list.
For end users: Marking a misclassified message as "Not Junk" / "Not Spam" trains the filter and improves future delivery.
SLA Policies
Set response and resolution time targets per priority level. SLA timers are tracked automatically on each ticket. Configure SLAs in Settings → SLA Policies.
Need more help?
Contact our support team — we're happy to help.
Email support@wadamo.com